Citrix Download Mac

Aug 03, 2017 Email with Citrix Files - Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files download link.

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downloadWhy can't I download this file?KeyTypeValuesDescriptionAutoUpdateStatestringAuto,
Manual,
FollowSF,
DisabledUsed to configure Citrix Receiver Updates state. Supported values:
Auto: Citrix Receiver Updates set to check for updates automatically.
Manual: Citrix Receiver Updates set to be check by User. No automatic checking for update.
FollowSF: Citrix Receiver Updates check are as per policy set by Administrator on Storefront.
Disabled: Citrix Receiver Updates disabled for Clients.AutoUpdateRollOutBucketIndexint0,4,9Used to configure the Updates rollout period. 0 corresponds to Fast, 4 corresponds to Medium and 9 corresponds to Slow.


Section 3: Citrix Receiver Updates Logging

Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and 12.7.
Citrix Receiver Updates logs can be found in the ~/Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are:

  • Citrix Receiver Updater_Timestamp.txt
  • ReceiverHelper_Timestamp.txt
Another easy method of sharing log files is by using the Email Log Files option. You can do this by right-clicking the Citrix Receiver for Mac icon in the menu bar and selecting Preferences > AdvancedCitrix client download mac > Logging > Email Log Files. This will share all log files corresponding to Citrix Receiver for Mac.

Section 4: Troubleshooting Citrix Receiver Updates

Check for the requirement below as part of troubleshooting Citrix Receiver Updates.
  1. If you have configured an SSL intercepting outbound proxy, you must add an exception to the Receiver Citrix Receiver Updates Signature service (https://citrixupdates.cloud.com) and the download location (https://downloadplugins.citrix.com).

Common issue #1: Software is up-to-date:

Download To check for updates manually, select the Check for Updates option from the Citrix Receiver for Mac icon in the menu bar. When you check for updates manually and do not find any update available, it is due to the following reasons:
  1. No updates are available.
  2. Your account is set to a medium or slow category in the delay group. This indicates that the update rollout happens at the middle or at the end of the delivery period.
The following dialog appears when you check for updates manually and no updates are available.
Solution:
You can check for updates at a later time or wait for the Citrix Receiver Updates notification.

Common issue #2: Issues when checking for updates:

An update check can fail for various reasons. For example:
  1. No network connection during the update check.
  2. Firewall settings do not allow a connection to the update server.
The following error message appears if there is an issue when checking for updates.
Solution:
Ensure that your network connection is working properly. Alternatively, also verify that the firewall settings are not blocking the connection to the Citrix update server.
Common issue #3: Issues when downloading the update:

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There might be a network connection issue when checking for updates or when you click the Download option.
The following error message appears if there is an issue when downloading the update.
Solution:
Ensure that your network connection is working properly.Citrix Download Mac

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Common issue #4: Error during installation:

During installation of the update, the following issues might occur:

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  1. Not enough disk space
  2. System failed to start installer for Citrix Receiver for Mac.
Solution:
Ensure enough disk space is available on the client machine for installation to succeed.

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Additional Resources: